Single Sign-In Live!

As we previously announced, the first phase of Single Sign-In is now live!  Check out our 45 second announcement video.  You’ll see the “Check Email” link on the main site has changed to a “Sign into CC” link.

Clicking there will show the new Single Sign-In interface, and after logging in with your network username and password (the same one you use for email), you’ll have access to Office 365 email, Canvas, and Banner INB and SSB without having to log in again or remember different passwords!

A few important notes about Single Sign-In:

If you are still on the old email system and have not yet been migrated to Office 365, the “Email (Office 365)” button in Single Sign-In won’t work for you.  Instead, you’ll need to sign into your email separately.  This link to the old email system shows up in the text on the left side when you’re logged into Single Sign-In.

Sometimes you will not be able to sign in and will see an error.  This only lasts for about 15-20 minutes; if you see it try again a bit later, and it will work fine.  We are working to resolve this intermittent problem.

To access Banner from off campus, you still need to sign into SSLVPN first.  Once in SSLVPN, click the “Sign into CC” link, and you’ll be good to go. 

If you have bookmarks for email, SSB, or Canvas, you’ll want to update those to point to

We’ll be working out the kinks in the system as we go, and we would appreciate your feedback.  We’re also planning to include additional systems in future phases of this project – our goal is to simplify signing into the various CC systems as much as possible!

Single Sign In phase 1 live on 8/11

We’re working diligently on our new single sign in system, which will give you one place to log into online CC services with the same username and password.  This project will have multiple phases in which we add more services, and the first phase is going live on Monday, August 11 during the all-day maintenance.  You’ll be able to check it out after maintenance completes.

Phase 1 includes single sign in for Office 365 email and Canvas.  We hope to include Banner (INB and SSB) inphase 1 as well, but we want to be sure to test thoroughly; it’s possible that Banner might end up in a future phase.

Future phases will include additional systems as well as off campus access to Bannerwithout having to go through VPN.  Our goal is to make it as easy as possible to access your important online CC services whenever and wherever you are and remove the need to have multiple sets of usernames, IDs, passwords, PINs, etc.

Migrate to Office 365 (faculty and staff)

ITS: is gradually migrating mailboxes across campus away from our old on-campus email system and up to Microsoft’s Office 365 cloud email service.  We’d like to do migrations department by department, and the summer may be the best time for you to migrate.

Take a look at our web page describing the transition to Office 365 and then contact us to schedule your (or your department’s) migration.

Benefits of migrating to Office 365 include:

  • Much bigger mailbox quota (50 GB up from 2 GB).
  • One Drive (25 GB of cloud storage for your files, similar to Dropbox).
  • Lync (an instant messaging and video conferencing tool).

The transition is usually quite smooth, with Outlook picking up new settings automatically.  The only manual change should be reconfiguring your phone and tablet to connect to the new system.  After the migration, we’ll come by in person to help out with those mobile device setups and to fix any problems that might come up.

So far, the following departments have successfully migrated to Office 365:

  • Accessibility Resources
  • Advancement (including Alumni Relations)
  • Colket Center for Academic Excellence
  • Communication
  • Crown Faculty Center
  • Education
  • ITS:
  • Music Library
  • Outdoor Education
  • Tutt Library

As of today, all new CC email accounts will be created in Office 365.

Please contact us if you have any questions!

Electronics Recycling Improvements

For over 5 years, ITS: has offered electronics recycling to the CC community on the 2nd Tuesday of every Block at the Barnes loading dock.

We are excited to announce that now every weekday is electronics recycling day. Bring your electronic waste items (computers, TVs, microwaves, toasters, space heaters, keyboards, mice, etc.) to the Help Desk any time during the workday, and we will ensure they are properly recycled.

Please do not bring your electronic waste items to the Barnes loading dock anymore – we want to make sure it’s clear for deliveries and other uses.

We’ve prepared a brief infographic about this improvement to the service (click the image preview to see the full version). Since 2010, CC electronics recycling has…

  • Recycled 66,068 lbs of electronic waste
  • Diverted 8,589 lbs of hazardous heavy metals from landfills
  • Reduced 20.43 METC (metric tons of carbon equivalent)

We’ve used BlueStar Recyclers, a terrific local company, since 2010.

Resetting your CC network password

Dear CC Alumni, Faculty, Staff, and Students,          

We are writing to request that you please change your CC network password (the one you use to log into campus computers and CC email).

Because of recent IT security problems like the Heartbleed vulnerability, Internet Explorer flaws, and data breaches at Target and other companies, it is important to reset passwords just in case they were compromised.  Confidential data like email or grades is only as secure as the passwords protecting it. 

We have a new Self-Service Reset Password Management tool (SSRPM) at  You can also find it by typing “reset” into the CC website search box.  The first time you use SSRPM, you must enroll in the service.  The enrollment step establishes security questions the system uses to verify your identity and let you reset your password, even if you later forget it. 

Help and more information

  • See our video guide for enrolling in SSRPM.
  • If you would like help coming up with a new password, please see our Password Standards.
  • Remember that after your password changes, you will likely need to update it in a few places, such as your connection to tigernet2 or your smart phone’s email configuration.  While that may be a hassle, choosing a strong password — and changing it regularly — is one of the best ways to protect yourself against identity theft and other malicious attacks
  • See our video guide for troubleshooting wireless on a Mac. Most of the time your Mac will reconnect fine after a password reset, but occasionally there are problems.
  • Contact ITS: at 719.389.6449,, or @itsatcc for assistance.

In the future
Starting Block 1 block break this fall, the college will enforce password expirations.  Passwords will remain valid for 6 months, after which you will need to change them again.  We suggest changing your password ahead of time since that way you can reset your password on your own if you ever forget it.  Besides being a good general IT security practice, password expiration also satisfies recommendations from the college’s auditors. 

We are working on a single sign-on process that will allow you to use the same username and password to reach multiple services such as Banner, Canvas, and email.  That system will be available this summer, and we look forward to introducing it soon!

As always, please call, visit, tweet, or email us with questions or ideas.  Thank you!

Telephone outage starting at 5:30 PM

As many of you experienced starting Thursday night and continuing through into today, several hundred phone extensions around campus have been going offline on a daily basis.  We have a temporary fix to get them back online - just contact us and let us know the extension that isn’t working and we’ll get it up and running in the short term.

Our contractor that oversees the college’s phone switch is working on a long term fix.  Their engineer will be on-campus later this afternoon to work on the switch from 5:30 PM to appx. 7:30 PM.  During that two hour window, phones will go up and down as he works on the switch.

If you have an emergency during that time, please call the alternate Campus Safety phone number at 719.630.3367

ITS: maintenance reminder and upcoming communication changes

We wanted to remind you of our ITS: maintenance day this Thursday, April 17 from 3:00 a.m. – 7:00 a.m.  We are also changing the style for all-campus emails from ITS: and going live with a revamped website on Thursday morning, April 17.

Instead of receiving emails from, you’ll see future emails from Feel free to write to us at either address. Email announcements will be sent in HTML format with a CC banner at the top and ITS: social media icons at the bottom as we strive to improve our communications.

The new website combines all our current sites (Help Desk, Media Services, Academic Technology Services, and ITS:) into one site in order to make it easier to find what you’re looking for.  Starting Thursday morning, the new site will be, replacing the one currently at that address.

Finally, the email login screen for Office 365 mailboxes (all students and employees who have switched to Office 365) will now have the CC logo and a picture of Barnes Hall, instead of just a blank page.

We wanted to give you a heads up so that you don’t think the new style is a scam, and welcome your feedback on these new communications.

The Heartbleed bug - what does it mean to me?

You’ve no doubt heard about the “Heartbleed” bug, and we want to make sure you are informed.

What is Heartbleed?

A flaw in OpenSSL, a tool commonly used to secure website traffic (“https” websites).  The flaw allows an attacker to capture usernames, passwords, and other sensitive information.

Why does it matter?

Heartbleed is a big deal because OpenSSL is so commonly used – a large number of secure sites on the internet (such as some online banking sites, turbotax, dropbox, etc.) are affected.

What is CC doing?

ITS: was on top of this early and we have already patched our servers.  We’re also checking with our vendor partners to ensure they are patched.  

What should I do?

Heartbleed is a serious vulnerability, but much work has been going on during the last couple of days around the world to fix the problem.  To be safe, however, we recommend the following:

  • Avoid online banking and shopping for a few days if possible.
  • Check this page on Mashable for a list of popular sites and whether or not a password change is recommended.  If it is, we advise you to change your password for that particular service.
  • Be especially careful to avoid phishing attempts, messages that ask for your username, password, or other sensitive information.  The most common form is a note saying your email is over the size limit or locked and you need to enter your username and password to unlock or upgrade it.  These are always scams.

Canvas update

At the end of fall semester 2013, the campus community decided on Canvas from Instructure as the system which will replace PROWL.  We negotiated with Instructure, signed the contract in late February, and are now proceeding with implementation. 

Important details

  • Canvas will officially launch at CC at the beginning of fall semester 2014.
    • If you are already using Canvas, please continue to do so
  • PROWL will be available throughout the 2014-15 academic year.
  • PROWL courses, including archived courses, will be migrated into Canvas (more information about this coming soon).
  • Our contract includes 24x7x365 support.  You will be able to call, chat, or email your question directly to Canvas support anytime, anywhere.
  • We have created a new position to administer and support Canvas, and we are in the process of hiring.

Important contacts

  • Melissa Haffeman is leading the Canvas implementation project.
  • If you’d like to be an early adopter and switch to Canvas, we definitely encourage it.  Please contact Weston Taylor to get started.

Implementation teams

  • Operations team – students, faculty, and staff who will steer much of the implementation such as how the grade book should be configured, the look and feel of Canvas, decisions around auto-creation of classes and auto-enrollment of students, etc.
    • Mario Montano, Clara Lomas, Darrell Killian, Jim Parco, Phil Apodaca, Jan Schalk, Una Ng, Nicholas Lammers
  • Implementation group – ITS: staff with a particular focus on Banner, Instructional Design, Training, and Frontline support; they will act in an advisory role to the operations team and work on integrating Canvas with our system.
    • Sue Huntington, Weston Taylor, Janet Martino, LMS Administrator (new position we are currently filling)

We are very excited about Canvas, and we can’t wait to see all the creative and exciting things you do with it next academic year!  We will send information about training, course migration, and other details as the implementation date approaches.  Please feel free to contact any of the people mentioned above, and we will send pertinent updates as they become available.

Follow us on Twitter @ITSatCC (check out #CCITSCanvas), like us on Facebook, and/or just check our twitter feed on our home page.  We are using Twitter and Facebook to report known outages / issues and give updates about them, as well as give updates on our major projects.

Technical issues last week of block 6

As part of our new ITS: organization, we aim to be more transparent and communicative.  We want you to know what we’re working on, and we’ll tell you about problems that come up and how we solved them or plan on solving them.  To that end, we’d like to address the technical issues that came up last week (click the links to see more details):

Thank you for your patience and understanding as we improve our systems and build new ones – we have fixes in place and are actively working on long term solutions!

Follow us on Twitter @ITSatCC, like us on Facebook, and/or just check our twitter feed on our home page.  We are using Twitter and Facebook to report known outages / issues and give updates about them, as well as give updates on our major projects.